Refund, Return & Exchange

By making the purchase you acknowledge and agree that the goods are bespoke, and made specifically for you, they are custom-made goods, and are produced only after your purchase has been made and confirmed. Prior to your purchase no stock of the purchased goods exist. Furthermore, based on the information written above, you acknowledge and agree that your rights to make changes or cancellations are within 24 hours from your purchase confirmation. Once the 24 hours has elapsed and your purchase goes into production, your rights to make changes or cancellations are forfeit. Other than where goods are faulty, you have no rights to cancel any order or return any goods purchased and all orders are final.

1. Return conditions

RETURNS are handled on a case by case basis. Return of your purchase is permitted ONLY when the goods delivered fall under the following criteria:

1. The goods received are damaged
2. There are visible defects with the print
3. The item is the wrong size from the one ordered
4. The item is the wrong color from the one ordered
5. The item is the wrong design from the one ordered
6. The item is the wrong style (e.g long sleeve shirt instead of tee shirt) from the ordered

2. Return procedure

If the goods delivered to you fall under one of the criteria noted above, please follow below steps to request return:

• You must submit a request for a return within 14 days after you receive your goods.
• After the 14 days have elapsed you acknowledge that your rights to return are considered forfeit. If goods are returned prior to submitting your request those goods are considered forfeit.
• The request can be made through our ticketing system, found here: Contact us, or by emailing us at support@sunbil.com.
• Returns can be exchanged for the original purchased goods or refunded for the original purchase price. Inquiries are typically addressed within 24 hours.
• The package should be returned to our processing warehouse at PO Box 360219, San Juan Puerto Rico, 00936.
• The shipping cost for returning the order will be covered by you. The order should be packaged in a nylon bag or any kind of bag/ box with the order id inside

3. Refund policy

• Refund conditions

  Refund are handled on a case by case basis. Refund of your purchase is permitted ONLY when the goods delivered fall under the following criteria

  • The goods received are damaged
  • There are visible defects with the print
  • The item is the wrong size from the one ordered
  • The item is the wrong color from the one ordered
  • The item is the wrong design from the one ordered
  • The item is the wrong style (e.g long sleeve shirt instead of tee shirt) from the ordered

• Refund procedure

  • If you are qualified for refund condition, you must submit a request for a refund within 14 days after you receive your goods. After the 14 days have elapsed you acknowledge that your rights to refund are considered forfeit. The request can be made through our ticketing system, found here: Contact us, or by emailing us at support@sunbil.com
  • The refund can be fully or partial refund depends on how your order was damaged or wrongly printed. We only refund damaged item in the order
  • You will be refunded to the payment account you used to pay us. If you used Paypal to pay us before, the refunded amount will be to your Paypal balance. If you used Credit card to pay us for the order, the refund amount will be to your credit card balance
  • Your refund request will be processed in 24 hours basis. Your credit will be shown on your balance following below criteria:
  • For Paypal, the refunded amount will show up immediately on your balance sheet after we confirmed the refund processed
  • For Credit card, it will take up to 5-10 business days to show up on your balance sheet
  • After above time frame, if you still see the refund amount unavailable on your balance sheet, please Contact us, or by emailing us at support@sunbil.com.